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Jason Shouldice

I own vicistack.com

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VICIdial for Collections Agencies in 2026: Third-Party Collections, Skip Tracing, and Regulation F Configuration
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VICIdial for Collections Agencies in 2026: Third-Party Collections, Skip Tracing, and Regulation F Configuration

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11 min read
Your Contact Rate Is 15%. It Should Be 25%. Here's the Operations Playbook.
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Your Contact Rate Is 15%. It Should Be 25%. Here's the Operations Playbook.

#voip #asterisk #sysadmin #devops
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3 min read
Why ViciStack? 7 Reasons Call Centers Choose Us Over DIY
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Why ViciStack? 7 Reasons Call Centers Choose Us Over DIY

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10 min read
Install VICIdial in 15 Minutes: The Fastest Path From Zero to Working Dialer
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Install VICIdial in 15 Minutes: The Fastest Path From Zero to Working Dialer

#voip #asterisk #sysadmin #devops
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14 min read
75+ Call Center Statistics for 2026: Industry Data, Benchmarks, and Trends
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75+ Call Center Statistics for 2026: Industry Data, Benchmarks, and Trends

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15 min read
VICIdial vs Every Alternative: Honest Comparisons With Real Pricing
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VICIdial vs Every Alternative: Honest Comparisons With Real Pricing

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13 min read
VICIdial vs Convoso in 2026: Updated Pricing, Features, and What Convoso Still Won't Tell You
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VICIdial vs Convoso in 2026: Updated Pricing, Features, and What Convoso Still Won't Tell You

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11 min read
Hosted vs Self-Hosted Predictive Dialer in 2026: The Real Cost Breakdown at Every Scale
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Hosted vs Self-Hosted Predictive Dialer in 2026: The Real Cost Breakdown at Every Scale

#voip #asterisk #sysadmin #devops
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13 min read
Workforce Management for Call Centers: Erlang C, Schedule Adherence, and the Forecasting Math That Keeps You Staffed
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Workforce Management for Call Centers: Erlang C, Schedule Adherence, and the Forecasting Math That Keeps You Staffed

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12 min read
Speech Analytics for Call Centers: From Call Recordings to Automated QA Without a Six-Figure Platform
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Speech Analytics for Call Centers: From Call Recordings to Automated QA Without a Six-Figure Platform

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12 min read
SMS Campaign Integration for Call Centers: 10DLC Registration, Dialer Workflows, and Cadences That Convert
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SMS Campaign Integration for Call Centers: 10DLC Registration, Dialer Workflows, and Cadences That Convert

#voip #asterisk #sysadmin #devops
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11 min read
Call Center Agent Burnout Prevention: Scheduling Fixes, Retention Tactics, and the Occupancy Math Nobody Talks About
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Call Center Agent Burnout Prevention: Scheduling Fixes, Retention Tactics, and the Occupancy Math Nobody Talks About

#voip #asterisk #sysadmin #devops
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11 min read
Contact Rate Optimization Guide: DNC Scrubbing, Best Dial Windows, and the Numbers That Actually Move Revenue
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Contact Rate Optimization Guide: DNC Scrubbing, Best Dial Windows, and the Numbers That Actually Move Revenue

#voip #asterisk #sysadmin #devops
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12 min read
Omnichannel Contact Center
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Omnichannel Contact Center

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10 min read
Predictive Dialer ROI
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Predictive Dialer ROI

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12 min read
Dynamic Scripting for Call Centers
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Dynamic Scripting for Call Centers

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15 min read
VoIP Mos Score Testing Tools
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VoIP Mos Score Testing Tools

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11 min read
VICIdial SIP Trunk Capacity Planning
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VICIdial SIP Trunk Capacity Planning

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11 min read
VICIdial Realtime Report Guide
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VICIdial Realtime Report Guide

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11 min read
VICIdial Pricing Guide
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VICIdial Pricing Guide

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12 min read
VICIdial Inbound Queue Routing
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VICIdial Inbound Queue Routing

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11 min read
VICIdial DTMF Troubleshooting
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VICIdial DTMF Troubleshooting

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11 min read
VICIdial Database Maintenance
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VICIdial Database Maintenance

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12 min read
VICIdial: The Complete Guide to Open-Source Call Center Software
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VICIdial: The Complete Guide to Open-Source Call Center Software

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15 min read
VICIdial call recording storage optimization
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VICIdial call recording storage optimization

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4 min read
VICIdial API Integration Examples
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VICIdial API Integration Examples

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12 min read
Mejor Marcador Predictivo 2026: La Comparacion Definitiva
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Mejor Marcador Predictivo 2026: La Comparacion Definitiva

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5 min read
VICIdial vs. Five9: Cuando Quedarse, Cuando Cambiar, y Cuando Optimizar
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VICIdial vs. Five9: Cuando Quedarse, Cuando Cambiar, y Cuando Optimizar

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5 min read
Software Open Source para Call Center: La Guia Completa
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Software Open Source para Call Center: La Guia Completa

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7 min read
Formula ROI de Call Center: Como Calcular y Mejorar
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Formula ROI de Call Center: Como Calcular y Mejorar

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6 min read
VICIdial Agent Performance Tracking
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VICIdial Agent Performance Tracking

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11 min read
VICIdial vs GoHighLevel: Por Que Tu Piso de 50 Puestos No Puede Correr en Una Herramienta de Marketing
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VICIdial vs GoHighLevel: Por Que Tu Piso de 50 Puestos No Puede Correr en Una Herramienta de Marketing

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4 min read
Hardening de Seguridad de VICIdial: CVEs, Firewalls y Control de Acceso
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Hardening de Seguridad de VICIdial: CVEs, Firewalls y Control de Acceso

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6 min read
Despliegue de VICIdial en la Nube: AWS, GCP y DigitalOcean
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Despliegue de VICIdial en la Nube: AWS, GCP y DigitalOcean

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4 min read
Configuracion de AMD en VICIdial: La Unica Guia Que No Te Hace Perder el Tiempo
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Configuracion de AMD en VICIdial: La Unica Guia Que No Te Hace Perder el Tiempo

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14 min read
STIR/SHAKEN para VICIdial: La Guia Completa de Implementacion 2026
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STIR/SHAKEN para VICIdial: La Guia Completa de Implementacion 2026

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5 min read
La Guia Completa de Instalacion de VICIdial (2026): De Servidor Nuevo a Primera Llamada en Menos de 2 Horas
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La Guia Completa de Instalacion de VICIdial (2026): De Servidor Nuevo a Primera Llamada en Menos de 2 Horas

#voip #asterisk #sysadmin #devops
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13 min read
Asterisk AMI Commands Guide
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Asterisk AMI Commands Guide

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11 min read
VoIP MOS Score: What It Means and How to Fix Bad Call Quality
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VoIP MOS Score: What It Means and How to Fix Bad Call Quality

#voip #asterisk #sysadmin #devops
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12 min read
VICIdial Dial Hopper: How It Works and Why Yours Is Empty
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VICIdial Dial Hopper: How It Works and Why Yours Is Empty

#voip #asterisk #sysadmin #devops
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14 min read
SIP Registration Failed: Every Error Code Explained With Fixes
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SIP Registration Failed: Every Error Code Explained With Fixes

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11 min read
Asterisk Manager Interface (AMI): The Complete Developer Guide
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Asterisk Manager Interface (AMI): The Complete Developer Guide

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12 min read
Contact Rate Optimization: The Math Behind Getting More Humans on the Phone
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Contact Rate Optimization: The Math Behind Getting More Humans on the Phone

#voip #asterisk #sysadmin #devops
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20 min read
SMS Campaigns for Call Centers: Compliance, Cadence, and What Actually Converts
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SMS Campaigns for Call Centers: Compliance, Cadence, and What Actually Converts

#voip #asterisk #sysadmin #devops
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19 min read
Call Center Agent Burnout: The Real Cost and How to Fix It Before Your Best Reps Quit
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Call Center Agent Burnout: The Real Cost and How to Fix It Before Your Best Reps Quit

#voip #asterisk #sysadmin #devops
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21 min read
Cold Calling Scripts for Call Centers
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Cold Calling Scripts for Call Centers

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21 min read
TCPA 2026 compliance for call centers
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TCPA 2026 compliance for call centers

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19 min read
Speed to Lead Response Time Optimization
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Speed to Lead Response Time Optimization

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21 min read
ChanSpy, Whisper, and Barge: The Agent Coaching Features Nobody Uses Right
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ChanSpy, Whisper, and Barge: The Agent Coaching Features Nobody Uses Right

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1
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7 min read
VICIdial vs ReadyMode: Which Predictive Dialer Wins at Scale?
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VICIdial vs ReadyMode: Which Predictive Dialer Wins at Scale?

#voip #asterisk #sysadmin #devops
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13 min read
Your Dialer Doesn't Know Which Leads Are Worth Calling. Here's How to Fix That.
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Your Dialer Doesn't Know Which Leads Are Worth Calling. Here's How to Fix That.

#voip #asterisk #sysadmin #devops
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7 min read
A Go Client for VICIdial's API That Actually Handles the Response Format
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A Go Client for VICIdial's API That Actually Handles the Response Format

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2 min read
VICIdial in Docker: What Actually Works and What Breaks
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VICIdial in Docker: What Actually Works and What Breaks

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2 min read
Why Erlang C Always Understaffs Your Call Center (And What to Use Instead)
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Why Erlang C Always Understaffs Your Call Center (And What to Use Instead)

#voip #asterisk #sysadmin #devops
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7 min read
How AI Voice Agents Are Replacing 30% of Live Agents (And Why You Shouldn't Panic)
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How AI Voice Agents Are Replacing 30% of Live Agents (And Why You Shouldn't Panic)

#voip #asterisk #sysadmin #devops
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14 min read
What Happens to Your Calls After 5 PM? An Honest Cost Comparison
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What Happens to Your Calls After 5 PM? An Honest Cost Comparison

#voip #asterisk #sysadmin #devops
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7 min read
Stop SSH-ing Into Your Asterisk Box: Build a Real Observability Stack
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Stop SSH-ing Into Your Asterisk Box: Build a Real Observability Stack

#voip #asterisk #sysadmin #devops
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7 min read
I Priced Out 9 Hosted Dialers Against Self-Hosted VICIdial. Here's What I Found.
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I Priced Out 9 Hosted Dialers Against Self-Hosted VICIdial. Here's What I Found.

#voip #asterisk #sysadmin #devops
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5 min read
GoHighLevel's Dialer Has a 10-Call-Per-Minute Limit. Here's What That Means for Your Call Center.
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GoHighLevel's Dialer Has a 10-Call-Per-Minute Limit. Here's What That Means for Your Call Center.

#voip #asterisk #sysadmin #devops
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6 min read
How to Build a Real-Time VICIdial Wallboard with Node.js and Grafana
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How to Build a Real-Time VICIdial Wallboard with Node.js and Grafana

#voip #asterisk #sysadmin #devops
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5 min read
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