DEV Community

Jason Shouldice profile picture

Jason Shouldice

I own vicistack.com

Joined Joined on 
VICIdial for Collections Agencies in 2026: Third-Party Collections, Skip Tracing, and Regulation F Configuration

VICIdial for Collections Agencies in 2026: Third-Party Collections, Skip Tracing, and Regulation F Configuration

Comments
11 min read
Your Contact Rate Is 15%. It Should Be 25%. Here's the Operations Playbook.

Your Contact Rate Is 15%. It Should Be 25%. Here's the Operations Playbook.

Comments
3 min read
Why ViciStack? 7 Reasons Call Centers Choose Us Over DIY

Why ViciStack? 7 Reasons Call Centers Choose Us Over DIY

Comments
10 min read
Install VICIdial in 15 Minutes: The Fastest Path From Zero to Working Dialer

Install VICIdial in 15 Minutes: The Fastest Path From Zero to Working Dialer

Comments
14 min read
75+ Call Center Statistics for 2026: Industry Data, Benchmarks, and Trends

75+ Call Center Statistics for 2026: Industry Data, Benchmarks, and Trends

Comments
15 min read
VICIdial vs Every Alternative: Honest Comparisons With Real Pricing

VICIdial vs Every Alternative: Honest Comparisons With Real Pricing

Comments
13 min read
VICIdial vs Convoso in 2026: Updated Pricing, Features, and What Convoso Still Won't Tell You

VICIdial vs Convoso in 2026: Updated Pricing, Features, and What Convoso Still Won't Tell You

Comments
11 min read
Hosted vs Self-Hosted Predictive Dialer in 2026: The Real Cost Breakdown at Every Scale

Hosted vs Self-Hosted Predictive Dialer in 2026: The Real Cost Breakdown at Every Scale

Comments
13 min read
Workforce Management for Call Centers: Erlang C, Schedule Adherence, and the Forecasting Math That Keeps You Staffed

Workforce Management for Call Centers: Erlang C, Schedule Adherence, and the Forecasting Math That Keeps You Staffed

Comments
12 min read
Speech Analytics for Call Centers: From Call Recordings to Automated QA Without a Six-Figure Platform

Speech Analytics for Call Centers: From Call Recordings to Automated QA Without a Six-Figure Platform

Comments
12 min read
SMS Campaign Integration for Call Centers: 10DLC Registration, Dialer Workflows, and Cadences That Convert

SMS Campaign Integration for Call Centers: 10DLC Registration, Dialer Workflows, and Cadences That Convert

Comments
11 min read
Call Center Agent Burnout Prevention: Scheduling Fixes, Retention Tactics, and the Occupancy Math Nobody Talks About

Call Center Agent Burnout Prevention: Scheduling Fixes, Retention Tactics, and the Occupancy Math Nobody Talks About

Comments
11 min read
Contact Rate Optimization Guide: DNC Scrubbing, Best Dial Windows, and the Numbers That Actually Move Revenue

Contact Rate Optimization Guide: DNC Scrubbing, Best Dial Windows, and the Numbers That Actually Move Revenue

Comments
12 min read
Omnichannel Contact Center

Omnichannel Contact Center

Comments
10 min read
Predictive Dialer ROI

Predictive Dialer ROI

Comments
12 min read
Dynamic Scripting for Call Centers

Dynamic Scripting for Call Centers

Comments
15 min read
VoIP Mos Score Testing Tools

VoIP Mos Score Testing Tools

Comments
11 min read
VICIdial SIP Trunk Capacity Planning

VICIdial SIP Trunk Capacity Planning

Comments
11 min read
VICIdial Realtime Report Guide

VICIdial Realtime Report Guide

Comments
11 min read
VICIdial Pricing Guide

VICIdial Pricing Guide

Comments
12 min read
VICIdial Inbound Queue Routing

VICIdial Inbound Queue Routing

Comments
11 min read
VICIdial DTMF Troubleshooting

VICIdial DTMF Troubleshooting

Comments
11 min read
VICIdial Database Maintenance

VICIdial Database Maintenance

Comments
12 min read
VICIdial: The Complete Guide to Open-Source Call Center Software

VICIdial: The Complete Guide to Open-Source Call Center Software

Comments
15 min read
VICIdial call recording storage optimization

VICIdial call recording storage optimization

Comments
4 min read
VICIdial API Integration Examples

VICIdial API Integration Examples

Comments
12 min read
Mejor Marcador Predictivo 2026: La Comparacion Definitiva

Mejor Marcador Predictivo 2026: La Comparacion Definitiva

Comments
5 min read
VICIdial vs. Five9: Cuando Quedarse, Cuando Cambiar, y Cuando Optimizar

VICIdial vs. Five9: Cuando Quedarse, Cuando Cambiar, y Cuando Optimizar

Comments
5 min read
Software Open Source para Call Center: La Guia Completa

Software Open Source para Call Center: La Guia Completa

Comments
7 min read
Formula ROI de Call Center: Como Calcular y Mejorar

Formula ROI de Call Center: Como Calcular y Mejorar

Comments
6 min read
VICIdial Agent Performance Tracking

VICIdial Agent Performance Tracking

Comments
11 min read
VICIdial vs GoHighLevel: Por Que Tu Piso de 50 Puestos No Puede Correr en Una Herramienta de Marketing

VICIdial vs GoHighLevel: Por Que Tu Piso de 50 Puestos No Puede Correr en Una Herramienta de Marketing

Comments
4 min read
Hardening de Seguridad de VICIdial: CVEs, Firewalls y Control de Acceso

Hardening de Seguridad de VICIdial: CVEs, Firewalls y Control de Acceso

Comments
6 min read
Despliegue de VICIdial en la Nube: AWS, GCP y DigitalOcean

Despliegue de VICIdial en la Nube: AWS, GCP y DigitalOcean

Comments
4 min read
Configuracion de AMD en VICIdial: La Unica Guia Que No Te Hace Perder el Tiempo

Configuracion de AMD en VICIdial: La Unica Guia Que No Te Hace Perder el Tiempo

Comments
14 min read
STIR/SHAKEN para VICIdial: La Guia Completa de Implementacion 2026

STIR/SHAKEN para VICIdial: La Guia Completa de Implementacion 2026

Comments
5 min read
La Guia Completa de Instalacion de VICIdial (2026): De Servidor Nuevo a Primera Llamada en Menos de 2 Horas

La Guia Completa de Instalacion de VICIdial (2026): De Servidor Nuevo a Primera Llamada en Menos de 2 Horas

Comments
13 min read
Asterisk AMI Commands Guide

Asterisk AMI Commands Guide

Comments
11 min read
VoIP MOS Score: What It Means and How to Fix Bad Call Quality

VoIP MOS Score: What It Means and How to Fix Bad Call Quality

Comments
12 min read
VICIdial Dial Hopper: How It Works and Why Yours Is Empty

VICIdial Dial Hopper: How It Works and Why Yours Is Empty

Comments
14 min read
SIP Registration Failed: Every Error Code Explained With Fixes

SIP Registration Failed: Every Error Code Explained With Fixes

Comments
11 min read
Asterisk Manager Interface (AMI): The Complete Developer Guide

Asterisk Manager Interface (AMI): The Complete Developer Guide

Comments
12 min read
Contact Rate Optimization: The Math Behind Getting More Humans on the Phone

Contact Rate Optimization: The Math Behind Getting More Humans on the Phone

Comments
20 min read
SMS Campaigns for Call Centers: Compliance, Cadence, and What Actually Converts

SMS Campaigns for Call Centers: Compliance, Cadence, and What Actually Converts

Comments
19 min read
Call Center Agent Burnout: The Real Cost and How to Fix It Before Your Best Reps Quit

Call Center Agent Burnout: The Real Cost and How to Fix It Before Your Best Reps Quit

Comments
21 min read
Cold Calling Scripts for Call Centers

Cold Calling Scripts for Call Centers

Comments
21 min read
TCPA 2026 compliance for call centers

TCPA 2026 compliance for call centers

Comments
19 min read
Speed to Lead Response Time Optimization

Speed to Lead Response Time Optimization

Comments
21 min read
ChanSpy, Whisper, and Barge: The Agent Coaching Features Nobody Uses Right

ChanSpy, Whisper, and Barge: The Agent Coaching Features Nobody Uses Right

1
Comments
7 min read
VICIdial vs ReadyMode: Which Predictive Dialer Wins at Scale?

VICIdial vs ReadyMode: Which Predictive Dialer Wins at Scale?

Comments
13 min read
Your Dialer Doesn't Know Which Leads Are Worth Calling. Here's How to Fix That.

Your Dialer Doesn't Know Which Leads Are Worth Calling. Here's How to Fix That.

Comments
7 min read
A Go Client for VICIdial's API That Actually Handles the Response Format

A Go Client for VICIdial's API That Actually Handles the Response Format

Comments
2 min read
VICIdial in Docker: What Actually Works and What Breaks

VICIdial in Docker: What Actually Works and What Breaks

Comments
2 min read
Why Erlang C Always Understaffs Your Call Center (And What to Use Instead)

Why Erlang C Always Understaffs Your Call Center (And What to Use Instead)

Comments
7 min read
How AI Voice Agents Are Replacing 30% of Live Agents (And Why You Shouldn't Panic)

How AI Voice Agents Are Replacing 30% of Live Agents (And Why You Shouldn't Panic)

Comments
14 min read
What Happens to Your Calls After 5 PM? An Honest Cost Comparison

What Happens to Your Calls After 5 PM? An Honest Cost Comparison

1
Comments
7 min read
Stop SSH-ing Into Your Asterisk Box: Build a Real Observability Stack

Stop SSH-ing Into Your Asterisk Box: Build a Real Observability Stack

Comments
7 min read
I Priced Out 9 Hosted Dialers Against Self-Hosted VICIdial. Here's What I Found.

I Priced Out 9 Hosted Dialers Against Self-Hosted VICIdial. Here's What I Found.

Comments
5 min read
GoHighLevel's Dialer Has a 10-Call-Per-Minute Limit. Here's What That Means for Your Call Center.

GoHighLevel's Dialer Has a 10-Call-Per-Minute Limit. Here's What That Means for Your Call Center.

Comments
6 min read
How to Build a Real-Time VICIdial Wallboard with Node.js and Grafana

How to Build a Real-Time VICIdial Wallboard with Node.js and Grafana

Comments
5 min read
loading...