Greater Than Code
Greater Than Code
096: Resilience Engineering with John Allspaw
John Allspaw: Etsy’s Debriefing Facilitation Guide for Blameless Postmortems
01:32 – John’s Superpower: Seeing connections across domains.
05:45 – All Technical Communities Run Small, the Intersection of People, Technology, and Work, and the Resilience Engineering Community
09:07 – Variety and Complexity
The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer
17:51 – Understanding Cognitive Work
25:34 – Heuristics and Biases
31:01 – Strategies for Generating Context-Specific Questions
Debriefing Facilitation Guide (Morgan Evans)
35:01 – Asking “Why?” Over “What?” Questions
Todd Conklin: People screw up – and it happens all the time
Ten challenges for making automation a “team player” in joint human-agent activity
49:33 – Analyzing and Aggregating
Reflections:
Rein: How do we deal with the objective/subjective dialectic?
Janelle: The thing we focus on and pay attention to is a clear signal of what matters.
Jessica: Looking up the Knowledge Elicitation Methods.
Rein: It takes variety to match variety.
John A.: Guiding dialogue data.
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Special Guest: John Allspaw.
