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2,332 real phone calls later: five things I learned building an AI host for a restaurant

2,332 real phone calls later: five things I learned building an AI host for a restaurant

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3 min read
WER Says 1%, but the Caller Got the Wrong Locker Code: Scoring the Words a Voice Agent Acts On

WER Says 1%, but the Caller Got the Wrong Locker Code: Scoring the Words a Voice Agent Acts On

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5 min read
What Is Cloud Telephony? How It Works and the Rules That Apply

What Is Cloud Telephony? How It Works and the Rules That Apply

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15 min read
Inside Multi-Dimensional Chinese Speech Assessment: Engine Architecture & Technical Integration

Inside Multi-Dimensional Chinese Speech Assessment: Engine Architecture & Technical Integration

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3 min read
How to measure barge-in on your voice agent's phone calls

How to measure barge-in on your voice agent's phone calls

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6 min read
Task Queue Dispatch Exceeds Capacity Despite Pre-Check

Task Queue Dispatch Exceeds Capacity Despite Pre-Check

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6 min read
Correct the Record, Cancel the Old Action: A 16-Case Voice AI State Test

Correct the Record, Cancel the Old Action: A 16-Case Voice AI State Test

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18 min read
Voice AI Lead Qualification: Replace Scores with an Evidence-Bound Handoff

Voice AI Lead Qualification: Replace Scores with an Evidence-Bound Handoff

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18 min read
jambonz vs. LiveKit: Auditing the 10x Voice AI Concurrency Claim

jambonz vs. LiveKit: Auditing the 10x Voice AI Concurrency Claim

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9 min read
Retell AI vs Vapi for Agencies: What Changes When Every Client Needs a Login

Retell AI vs Vapi for Agencies: What Changes When Every Client Needs a Login

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6 min read
Where Does the Clock Start? Measuring Voice Agent Latency Honestly

Where Does the Clock Start? Measuring Voice Agent Latency Honestly

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6 min read
Bounding Shutdown Retries By Attempt Count Strands The Transcript

Bounding Shutdown Retries By Attempt Count Strands The Transcript

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6 min read
GoHighLevel Voice AI: AI Receptionist, Outbound AI Calls and Vapi Integration (2026)

GoHighLevel Voice AI: AI Receptionist, Outbound AI Calls and Vapi Integration (2026)

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5 min read
How to Automate Inbound Phone Support with AI Voice Agents

How to Automate Inbound Phone Support with AI Voice Agents

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8 min read
Restaurant Voice AI Ordering: 14 POS Tests for Modifiers and Allergens

Restaurant Voice AI Ordering: 14 POS Tests for Modifiers and Allergens

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18 min read
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