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Teaching an AI Agent to Stop Asking Questions (When Nobody's Listening)

Teaching an AI Agent to Stop Asking Questions (When Nobody's Listening)

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5 min read
5 Prompt Engineering Patterns That Actually Work (With Examples)

5 Prompt Engineering Patterns That Actually Work (With Examples)

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5 min read
Stop Guessing If Your Prompt Is Better

Stop Guessing If Your Prompt Is Better

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2 min read
Prompt Caching: The Performance Hack That Changed Everything

Prompt Caching: The Performance Hack That Changed Everything

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10 min read
The Chatbot That Started Arguing With Customers Because I Told It to Be Confident

The Chatbot That Started Arguing With Customers Because I Told It to Be Confident

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6 min read
The AI That Quoted Customers Their Competitors’ Prices

The AI That Quoted Customers Their Competitors’ Prices

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3 min read
3 Prompt Injection Attacks You Can Test Right Now

3 Prompt Injection Attacks You Can Test Right Now

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5 min read
The Sentiment Analysis Bot That Thought Every Customer Was Angry

The Sentiment Analysis Bot That Thought Every Customer Was Angry

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3 min read
I stopped writing prompts. Here's what I use instead.

I stopped writing prompts. Here's what I use instead.

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2 min read
The Invoice That Cost $470,000 (Because I Forgot One Word)

The Invoice That Cost $470,000 (Because I Forgot One Word)

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3 min read
Conversation Flow Control: When Users Don’t Follow Your Script

Conversation Flow Control: When Users Don’t Follow Your Script

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5 min read
The Time Our Voice AI Couldn’t Understand “Yes” (And the Cultural Lesson That Fixed It)

The Time Our Voice AI Couldn’t Understand “Yes” (And the Cultural Lesson That Fixed It)

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4 min read
The Day I Accidentally Made Our AI Sound Like a Desperate Salesperson

The Day I Accidentally Made Our AI Sound Like a Desperate Salesperson

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4 min read
Not Magic, Just Diligent Thinking — Peeking into LLM Reasoning

Not Magic, Just Diligent Thinking — Peeking into LLM Reasoning

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8 min read
The “Too Smart” Knowledge Base Problem: When Your AI Knows Too Much for Its Own Good

The “Too Smart” Knowledge Base Problem: When Your AI Knows Too Much for Its Own Good

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5 min read
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